Policies

Policies

Ticket Exchanges

There are no refunds or exchanges for non-subscribers.  Subscribers and Flex Pass members can exchange their tickets up to 24 hours prior to their scheduled performance date, and may ONLY exchange tickets for another performance date of the same show.

Lost Tickets

If you misplace tickets for a single performance, visit the Box Office on the night of the show and we will reprint your tickets.  If you lose an entire set of subscription tickets, please contact the Box Office. See bottom of page for Box Office hours, phone number and email address.

Seating Policy

Please arrive at least 30 minutes prior to curtain so that we may properly accommodate you. Patrons who arrive late after the show begins will be seated at the discretion of the House Manager, and may not be seated in their assigned seats.  When we have sold out shows or in other rare circumstances, unclaimed seats MAY be released 10 minutes prior to show time, solely at the discretion of the House Manager.

Show Advisories

The Memorial Opera House does NOT offer advisories about subject matter, as sensitivities may vary from person to person. If you have any questions about content, age appropriateness or stage effects (such as strobe lights or theatrical fog) that might have a bearing on patron comfort, please contact the Box Office. See bottom of page for Box Office hours, phone number and email address.

Photo/Video Disclaimer

During your visit, you or members of your family may be filmed, videotaped and/or photographed by a Memorial Opera House employee, contract photographer or the media. Your attendance at Memorial Opera House events serves as permission for the use of your image, or the image of your family members, by the Memorial Opera House.

Cameras/Recording Devices/Cell Phones/Pagers

The use of cameras and any recording device in the theatre is strictly prohibited. Please turn off cell phones, pagers and alarm watches prior to the performance.

Restrooms

Restrooms are located at the front entrance of the theater and at the balcony level.

Smoking

Smoking is strictly prohibited within the building.